Job Details


Customer Service Advisor - Hattersley

UK - West (North West, West Midlands & Wales)

When your job has purpose, you’ll be proud to be of service

Starting salary, £19,713.36 rising to £20,444.04 after successful probationary period plus flexible benefits to suit your lifestyle. 

At British Gas, we share a common purpose to help our customers today and secure energy for tomorrow. As a Customer Service Advisor at our Hattersley office, you could play your part. You’ll be joining a team of people from many different backgrounds who are united in living our values of Care, Collaboration, Courage, Delivery and Agility. Our call centre is a short distance from the train station and public transport in Hattersley (SK14 3QU).  

As a Customer Service Advisor within our debt operation, your role will be to focus on providing the correct resolutions for both our customers and the business through a mixture of inbound and outbound call handling.  You will learn to recognise vulnerable customers, collecting balances and providing solutions to ensure effective long term payment arrangements. You will manage customer relationships and assist with their individual service needs whilst delivering a world class customer service.

Everyone who contacts us needs us, and some of our customers are very vulnerable. As their point of contact, you’ll make a difference to their lives, so it’s a job with real purpose and satisfaction where your compassion for customers and your passion for providing great service will be all important. If you’ve got outstanding interpersonal skills and take pride in giving your best, our comprehensive seven weeks training will give you the knowledge to deliver a first-class customer experience.

On top of a competitive salary, there is a quarterly performance related bonus, pension, share schemes, 23 days paid holiday plus bank holidays, company discounts and a host of flexible benefits which can be tailored to suit your lifestyle - retail vouchers, gym membership and healthcare products to name a few. This is an excellent location with both public transport and motorway access nearby.

You’ll also need to be flexible, we are here for our customers 6 days a week, Monday to Friday 8am until 8pm and Saturday 8am-6pm and shift patterns reflect this.

In short, our call centre jobs offer the opportunity to work with people who will inspire you. People who are genuinely enthusiastic about our values. People who share your high standards and your commitment to customer service.  

British Gas is a leading energy company and part of Centrica, a top 30 FTSE 100 company, so there will also be a wealth of opportunities for career progression.

We are also interested in any volunteering or community work you may be involved in.

It’s important that we do the right thing and we will carry out financial, criminal record and reference checks before you start working with us.