Job Details

 

Product Development Manager

Ref
R9946575
Region
UK - South (South East, South West & London)
Location
Staines

Overview

Location: Staines (TW18 3BY)

Salary up to £45k (dependent on experience) plus excellent benefits

British Gas plays a vital part in the lives of 10 million customers. Every day we keep homes warm and working through their energy and safe and sound through our Home-Care and Home Insurance products. We’re also the UK’s leading smart home provider and have created a family of smart products and services that connect your home and make daily living simpler Our Customer Propositions and Products team are currently looking for exceptional individuals who will report to a proposition development manager. Working closely with other areas of the business including Marketing, Insights, Customer Operations, Field Operations you will be at the heart of designing, developing and launching compelling and innovative products and propositions with one of the largest companies in the UK.

Product Development Manager - The Role

  • Support in delivering P&L targets, to deliver performance outcomes in line with agreed 3 year and 12 month plans
  • Lead the definition, design and launch of innovative new propositions to attract, grow and retain valuable UK residential customers
  • Identify opportunities to drive volume growth through either existing sales channels or new routes to market.
  • Identify opportunities to reduce customer churn and manage retention by analysing customer and market insight
  • Support in developing product strategies to maximise the value of the customer base. Continuously scan for new market opportunities and threats which will emerge through technical, customer or industry changes
  • Actively manage the development of new propositions, proactively recommending improvements based on customer insights
  • Support the delivery of all propositions within correct governance process and procedures to ensure compliance with all relevant regulations, ensuring we are treating customers fairly
  • Monitor performance, customer and business measures to validate the success of new product introductions. Develop improvement plans as necessary.

Product Development Manager - The Person

You will be joining a dynamic team of individuals who have a passion for the customer and are determined to do what’s right for them

You will need to:

  • Have commercial experience in product development and delivery into channel
  • Have a collaborative style with the ability to work as part of a physical and virtual team
  • Have experience in delivering strategic projects/initiatives
  • Ideally have experience of working in a regulated environment (Ofgem , Financial Services)
  • Be a strong communicator with great stakeholder management skills
  • Be self-motivated, confident and proactive with a can do attitude,
  • Have the ability to network effectively across a matrix organisation We'll offer you a fantastic career path, opportunities for growth and ongoing training and development opportunities. And you’ll receive a competitive salary, annual bonus, and benefits

The Company

 

Location: Staines (TW18 3BY)

Salary up to £45k (dependent on experience) plus excellent benefits

British Gas, part of the Centrica Group, supplies gas and electricity to UK residential and business customers, provides central heating and gas appliance installation and maintenance and low-carbon and energy efficient products and services.

PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document.

Applications will ONLY be accepted via the ‘Apply’ button.

To request an update on this role, or if you have any problems uploading your CV please email jay.sobers@centrica.com typing ‘Update required: Product Development Manager R9946575’ in the subject title.

Agencies: Centrica operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com.

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