Job Details


Dispatch & Planning Advisor

UK - West (North West, West Midlands & Wales)


Salary £20,519 rising to £21,600 plus excellent benefits

Full time 10-month Fixed Term Contract / Secondment

Stockport (SK1 2GT)

Immediate start

The Planning and Dispatch team ensure that the workload of our field engineers is planned efficiently, appointments are met and customer queries are resolved. The role is based in Newbridge Lane, Stockport.

This is a ten-month fixed term contract with an end date of November 2018.

The Role

As a Planning & Dispatch Advisor, you will play a key part in the delivery of Service Excellence to our customers, your role will be to work with local area teams, both field and office based and ensure the dispatch applications are utilised consistently and efficiently.

You will help to identify opportunities for planning, optimisation, forecasting and dispatching processes whilst maintaining and operating the systems to enable effective delivery of great customer service.

The Person

You’ll be able to demonstrate what delivers great customer service, this could be in an office based telephony role or in another customer facing role e.g. a retail environment.

Although you will be working as part of a larger team, you will be able to work on your own in a fast-paced environment – capable of prioritising tasks, solving problems logically and remaining calm under pressure.

If you’ve got outstanding interpersonal skills and take pride in giving your best, our comprehensive training will give you the knowledge to deliver a first-class customer experience.



On top of a competitive salary, there is a quarterly performance related bonus, pension, share schemes, 23 days paid holiday plus bank holidays, company discounts and a host of flexible benefits which can be tailored to suit your lifestyle - retail vouchers, gym membership and healthcare products to name a few.

It’s important that we do the right thing and we will carry out financial, criminal record and reference checks before you start working with us.

The Company

British Gas, part of the Centrica Group, supplies gas and electricity to UK residential and business customers, provides central heating and gas appliance installation and maintenance and low-carbon and energy efficient products and services.

PLEASE APPLY ONLINE by hitting the 'Apply' button. Please upload your cover letter and CV as one document.

Applications will ONLY be accepted via the ‘Apply’ button.

To request an update on this role, or if you have any problems uploading your CV please email typing ‘Update required: Dispatch & Planning Advisor R9938305’ in the subject title.

Agencies: Centrica operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to