Live Web Chat -Customer Service Advisor - Full Time Permanent - Leeds -
Quality interactions lead to market leading experiences
We are Web Chat and our mission is to revolutionise the way we communicate with our customers We use our Web Chat platform to satisfy the ever evolving needs of our customers, adapting to a changing regulatory environment and embracing new technologies to succeed.
We’re proud to say that Web Chat is one of our fastest growing communication methods, rapidly becoming our customers’ channel of choice.
Web Chat is transforming the way people communicate with us. We are offering you the opportunity to be part of this by helping us make our customers lives easier in the Digital Age.
What can you expect from British Gas
Web Chat Agent - The Role
Coming into a busy contact centre can be challenging, and a bit of an eye opener, however we will ensure you receive comprehensive training on systems, products and chat techniques before you interact with our customers. Once you are established in your role, you will…
Web Chat Agent - The Individual
We need our people to have an awareness of the importance of quality conversations because each customer deserves the best possible experience. Meeting their needs in the right way will enable you to exceed your targets and earn a fantastic bonus. Our ideal team members will be…
Web Chat Agent - The Company
British Gas is a leading energy company - part of the Centrica group, and one of the Top 30 companies in the FTSE100. We focus entirely on energy and related services - activities which offer exciting opportunities across a wide range of career paths throughout the UK. We pride ourselves on being Extraordinary Together, so why not launch your career with the British Gas Team!
This vacancy is open to all employees, contractors and temps working for Centrica who are not in their probationary period.
Please note that Centrica takes its responsibilities to redeployees seriously. Redeployees will therefore be considered before other applicants for this role. As a result, there may be a delay in response whilst our redeployee applications are being considered. Additionally, roles may be withdrawn if we identify a candidate in respect of whom we are legally obliged to offer a suitable role in priority over others. This might be because they are on shared parental leave, adoption leave, maternity leave, returning from military service, or because they are no longer able to carry out their former role due to a disability.