Here at British Gas we use Insights to understand and improve how we interact with our customers and meet their needs. We are looking for an experienced Senior Insights Analyst to join our growing and highly respected Insights Team based at our HQ in Staines - TW18 (Only 25 mins from Clapham). You will be responsible for managing business critical Customer Insight projects conception through to delivery that will change the way we do business with our customers in the future.
At the moment we are undergoing an exciting period of transformation where as we implementing newer technologies such as smart meters which is giving us more “live” data than ever before which enables our decision making that puts the customer first. Some areas we are looking to implement where this role will be key is projects such as our British Gas Rewards initiative which will be the first in the industry.
The Insights Team is a growing team using cutting edge tools to perform sophisticated analysis to develop actionable insights on our customers’ behaviour to drive commercial decision making. You will be looked upon to identify and implement opportunities to advance analytical processes, methodologies and share with the wider Insight teams and business your results and recommendations.
Our ideal new team member will be someone that will quickly establish themselves as a resident expert within their field and as an indispensible part of their stakeholders decision making process. You will be able to demonstrate through your application not only your expertise within the field of Insight but also your leadership experience and qualities. You will need to come from an Insights background within either a end user, consultancy or customer focused organisations.
You will also have SQL/SAS or Python (or similar tools) experience as you will be using these tools to generate insights for the business to use for the future commercial & customer decisions that will benefit our customers and our interaction with them these agencies.
Competitive Salary plus benefits
British Gas, part of the Centrica Group, supplies gas and electricity to UK residential and business customers, provides central heating and gas appliance installation and maintenance and low-carbon and energy efficient products and services.
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Agencies: Centrica operate a preferred supplier arrangement, however if you wish to be considered at the next review session please submit a brief overview of your capability to PSL@centrica.com.